Can I call during the night or at weekends?

Yes. Call 07832 878937 whenever an urgent roof problem occurs. The phone is always answered 24/7, and emergency call-outs are available day or night. Safe access, weather and the condition of the roof determine what can be done at the property.

How quickly will the roof be permanently repaired?

The timeline depends on safety, weather, access, available matching materials and the extent of the damage. Temporary protection may be needed first. A straightforward local defect differs from damaged supporting timbers or widespread storm damage, so completion should be discussed after assessment.

What happens after I report an emergency?

Explain the symptoms and location by phone, then the next step is assessing the situation and safe access. Suitable temporary protection may be considered before a fuller inspection. Discuss the scope of permanent work and quote arrangements with Robbie rather than making assumptions based only on the first call.

Is emergency repair work covered by a warranty?

Qualifying permanent repairs carry a five-year warranty, depending on how much of the roof is repaired. Confirm eligibility for the actual scope. Do not assume temporary tarping or a limited emergency measure carries the same warranty as an agreed qualifying permanent repair.

How long should an emergency repair last?

Temporary weatherproofing is intended as an interim measure and needs a permanent follow-up plan. The lifespan of a completed repair depends on the materials, workmanship, exposure and remaining roof condition. A repaired area cannot renew surrounding coverings that are already reaching the end of their useful life.

Which local areas do you cover?

Call Robbie on 07832 878937 with your town or postcode to confirm availability at your property. The town list on this website is for enquiries, not confirmed coverage.

What should I do while water is coming in?

Keep people away from sagging ceilings and wet electrical fittings. Move possessions and use a container only if it is safe to do so. Do not climb onto the roof or enter an unsafe loft. If there is immediate danger to life, contact the emergency services.

Will you help me understand repair versus replacement?

The condition found during inspection should guide that decision. An isolated damaged covering may be repairable, while widespread deterioration or structural concerns need a broader discussion. Robbie’s honest explanation of a bedroom leak that revealed extensive damage is reflected in a supplied customer review.

Roofer in high-visibility clothing working on a corrugated metal roof

Roof Repairs

24/7 Emergency Roof RepairsLandmark Roofing Solutions

When water gets in or roofing becomes unsafe, call 07832 878937. Our phone is always answered, with emergency call-outs available day or night.

Request Your Quote Call 07832 878937

5-year warranty on qualifying repairs
24/7 phone, always answered
Family-run, 4-person team
Public & employers’ liability insured

Service overview

Practical help when your roof cannot wait

A sudden roof leak can turn an ordinary evening into a worrying situation. Water might appear around a bedroom ceiling, run down a chimney breast or enter through an extension roof after strong winds. The immediate priority is to protect people and limit further damage, without attempting unsafe work yourself. Landmark Roofing Solutions provides emergency roof call-outs for your property, with a phone that is always answered, 24 hours a day.

We are a family-run roofing business owned by Robbie Giles, with a four-person team and full public liability and employers’ liability insurance. When you call, explain what you can see from a safe position, whether water is still entering and whether any roofing material has fallen. Photographs taken indoors or from ground level can help explain the situation, but nobody should climb onto a damaged roof to obtain them.

Emergency roofing is not always the same as completing a permanent repair immediately. Darkness, high winds, heavy rain and unsafe access can restrict what can responsibly be done. Depending on the condition and location of the damage, temporary weatherproofing may be appropriate before a return visit for permanent work. A secured temporary covering is a protective measure, not a substitute for repairing failed materials or damaged roof details.

Our approach is to explain the immediate concern and the next sensible step. A supplied customer review describes a bedroom leak that revealed a roof in poor condition and structural damage, with Robbie explaining the findings honestly. That distinction matters in an emergency: a visible leak may be a local defect, but it can also expose a wider problem that needs careful investigation rather than a hurried surface patch.

Why it can’t wait

Roofing problems that need urgent attention

Treat active water entry, unstable materials and visible movement seriously. Keep clear of the affected area and describe the symptoms when you call; the apparent size of a leak does not reliably show the extent of the damage.

Storm-displaced tiles or slates

Strong winds can lift coverings, break fixings and expose the layers beneath. A missing tile may allow wind-driven rain into a roof that previously appeared sound. Loose pieces also create a falling-material hazard, so keep people away from paths, entrances and parking spaces beneath the affected slope.

Water entering occupied rooms

An active leak above a bedroom, landing or work area needs attention even when the external defect is unclear. Water can travel along timbers before appearing indoors. Move possessions only where safe, avoid wet electrical fittings and keep clear of a bulging or sagging ceiling.

Failed flashing and roof junctions

Lead flashing around chimneys, abutments and changes in roof level can lift, split or become detached. Water entering these junctions may show up well away from its entry point. Covering the ceiling stain or applying sealant to an accessible edge does not establish the actual cause.

Sudden flat roof leaks

Damaged felt, lifted edges and failed details around outlets or upstands can allow water into an extension or commercial space. Standing water may complicate inspection. A permanent repair needs to suit the existing roof system rather than rely on an incompatible coating applied over a wet surface.

Loose ridge materials or damaged roof edges

Dislodged ridge tiles, loose hip mortar and damaged verge details can present risks beyond water penetration. Keep away from the area underneath and do not try to retrieve hanging pieces. An assessment should consider both weather protection and the security of neighbouring materials.

Common mistakes we see

Climbing a ladder or walking onto a wet roof during a storm; slippery surfaces, hidden weakness and wind make this especially dangerous.
Standing beneath a swollen ceiling or touching wet electrical fittings; keep clear and seek appropriate emergency help if there is immediate danger.
Assuming a temporary tarp is a finished repair; the underlying covering, junction or supporting material still needs assessment.
Discarding all evidence before an insurance discussion; retain safe photographs and relevant records without delaying necessary protection.

Our process

How the job runs, step by step

01
Explain the emergency by phone
Call 07832 878937 at any time. Describe the building, where water is entering, any fallen materials and whether people are at risk. Share your location and any access restrictions. Photographs are useful only when they can be taken safely without climbing or approaching unstable parts.
02
Assess access and immediate risks
The first roofing priority is understanding what can be reached safely in the prevailing conditions. Roof height, fragile coverings, weather and nearby hazards all influence the approach. Emergency availability does not mean unsafe work should proceed, and arrival or completion times cannot be assumed from the phone call alone.
03
Consider temporary protection
Where appropriate and safe, temporary weatherproofing can help reduce further water entry while permanent work is arranged. The method depends on the roof and damage; a secured covering may suit some situations but not others. Any remaining limitations need to be understood, particularly if severe weather continues.
04
Inspect and define the permanent repair
Once conditions allow, inspect the affected covering and relevant details, including flashings, junctions and accessible supporting layers. The proposed scope should separate local damage from wider deterioration. Ask Robbie how assessment and quoting will be arranged, and clarify materials, access requirements and the intended repair before agreeing permanent work.
05
Complete the agreed work and clarify aftercare
Permanent work addresses the identified defect rather than leaving emergency protection as the final solution. The repair area and surrounding details need checking as appropriate to the work. Confirm what has been repaired, any further recommendations and whether the scope qualifies for the five-year repair warranty.

What you get

The benefits of doing it properly

A number answered around the clock

You can call day or night instead of waiting for normal office hours to report an urgent roofing problem. The conversation provides a starting point for understanding the situation and arranging the next step.

Protection before unnecessary disruption

Considering temporary weatherproofing separately from permanent work helps focus the emergency visit on immediate protection. It also avoids treating a rushed patch as a complete answer when further investigation is needed.

Attention to the cause

A leak can originate above or beside the place where it appears indoors. Checking relevant junctions and coverings helps distinguish the actual entry route from the visible symptom.

Clearer decisions about wider damage

Honest explanation matters when a local leak reveals more extensive deterioration. Understanding the difference between an isolated defect and a failing roof helps you decide what work is appropriate.

An insured family-run business

Landmark Roofing Solutions is owned by Robbie Giles and operates with a four-person team. The business holds full public liability and employers’ liability insurance, rather than leaving you to assume what protection is in place.

Defined repair warranty eligibility

Qualifying repairs carry a five-year warranty. Eligibility depends on how much of the roof is repaired, so the warranty position should be confirmed for the agreed permanent work rather than assumed for temporary protection.

In detail

What emergency roof work needs to consider

The best immediate action depends on the material, building and conditions. These distinctions explain why an emergency response may involve staged work rather than an instant permanent repair.

Temporary coverings and permanent materials

Temporary tarping or other weatherproofing needs suitable anchoring and a roof configuration that allows it to be used safely. An unsecured sheet can become another wind hazard. The intention is to reduce exposure while the defect is investigated, not to create an indefinitely durable replacement for tiles, slate, felt or flashing.

Permanent repairs need materials compatible with the existing roof. Tile profiles must shed water correctly, slate needs suitable fixings and overlap, and flat roof repairs must work with the membrane already installed. Applying a general-purpose product across different materials can conceal the defect while creating difficulties for the eventual repair.

Wind damage, valleys and hidden water paths

Storm damage is not limited to the most obvious missing tile. Adjacent fixings may have loosened, ridge mortar may have cracked and debris may have entered a valley or outlet. A sensible inspection considers nearby details because repairing the visible gap alone can leave another route for rainwater.

Water can follow underlay, rafters or roof junctions before reaching an internal ceiling. This is why a stain beneath a valley does not prove the valley is the only problem. The weather conditions when the leak occurs, its position and the condition of surrounding materials all help guide investigation.

Photographs, insurance and evidence

If you intend to contact your insurer, photographs of the damage and affected rooms can provide a useful record. Take them from safe locations and note when the problem became apparent. Keep relevant correspondence and documents relating to temporary protection and permanent work, without assuming a particular claim outcome.

Insurance cover depends on your policy and the insurer’s assessment. Storm damage and gradual deterioration may be treated differently, and a contractor cannot promise acceptance. Necessary safety measures should not be delayed simply to obtain better photographs; check your insurer’s reporting requirements when circumstances allow.

Homes, rented properties and commercial buildings

At a home, the immediate concerns may be protecting bedrooms, avoiding affected electrics and keeping children away from a damaged ceiling. For a rented property, notify the landlord or managing agent as well as reporting the roofing emergency. Access permissions and responsibility for authorising permanent work need to be clear.

Commercial premises may have additional considerations such as customers, stock, machinery or shared entrances beneath the damaged area. Communicate these constraints when calling. Temporary internal precautions and roof access need coordinating around building use, while work on fragile roofs requires particular care rather than an improvised approach.

FAQs

24/7 Emergency Roof Repairs: your questions answered

Cost depends on the cause of the problem, roof access, the materials required and whether temporary protection and permanent repairs are separate stages. Ask Robbie how assessment and quoting will be arranged. Describe the situation when calling, but a ceiling photograph alone cannot establish the full repair scope.

Next step

Roofing emergency? Call day or night

Call Landmark Roofing Solutions on 07832 878937 for emergency roofing help for your property. Explain what has happened from a safe location and keep clear of unstable roofing.

07832 878937

5-year warranty on qualifying repairs
Fully insured · Family-run